Refund policy

Returns and Refund Policy

Effective Date: 10/01/2021

At BumblinBee.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a returns and refunds policy under the following conditions:

1. Return Eligibility

To be eligible for a return:

  • Items must be unburned and undamaged.

  • You must request a return within 2 days of receiving your order.

  • Items must be returned in their original condition, with all tags, packaging, and accessories included.

2. Return Process

To begin the return process:

  1. Contact our customer service team at orders@bumblinbee.com with your order number and reason for the return.

  2. You will receive instructions on how to return the item(s) to us.

  3. You are responsible for the return shipping costs unless the item was damaged or defective.

3. Refund Policy

Once we receive the returned item(s) and inspect them for damage or signs of use, we will process your refund. Please note the following:

  • We must receive the return before a refund can be issued.

  • Refunds will be processed to the original payment method used at the time of purchase.

  • If the item is found to be used, damaged, or not in its original condition, we reserve the right to reject the return and not issue a refund.

4. Non-Refundable Items

Some items are non-refundable, including:

  • Final sale or clearance items.

  • Gift cards.

  • Digital products or services.

5. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at orders@bumblinbee.com. We may offer a full refund or replacement, depending on the situation.

7. Shipping Fees

Shipping fees for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect items).

8. Refund Processing Time

Refunds will typically be processed within 2-3 business days of receiving the returned item. Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

By making a purchase on BumblinBee.com, you agree to our Terms of Service and Return Policy.

If you have any questions or need assistance, please contact us at orders@bumblinbee.com